Claims Service Charter

Prompt settlement to your satisfaction

  • Barnett & Barnett are one of the few remaining brokers that have a specialist claims department dedicated to managing claims on behalf of their clients.
     
  • Our team are experts in their field and achieve better outcomes for clients as result.
     
  • Every client is allocated their own personal Claims Manager who will develop a close working relationship with them and proactively deliver results, valuable advice and support.

Our Service Promise

  1. Give immediate response to major incident including emergencies, 24 hours a day.
     
  2. Look at every new claim as an opportunity to excel and add value to our service. Nothing is impossible.
     
  3. Provide full assistance in formulating and presenting claims to insurers in the best possible light and in turn obtain optimum settlement.
     
  4. Attend meetings with Loss Adjusters and Claims Inspectors, where appropriate, to ensure client’s interests are protected and claims are dealt with to their complete satisfaction.
     
  5. Take as much administration off of our client’s hands as possible, freeing them up to concentrate on other matters.
     
  6. Rigorously pursue all payments due to our clients – whether insured or uninsured losses – thus helping to maintain their cash flow.
     
  7. Proactively manage the claims process from start to finish, minimising any downtime for our client’s business and delivering long term savings as a result.
     
  8. Regularly review the claims reserves held by insurers and challenge those that appear excessive with a view to negotiating their reduction, thereby improving our client’s claims experience and renewal premium/terms.
     
  9. Vigorously contest any decision by an insurer that we believe to be incorrect. No decision to turn down a claim will be passed to a client until it has been referred to the Account Manager and/or the Claims Management Director
     
  10. Post settlement analysis of claims to aid in providing risk management advice that will assist in avoiding future similar incidents.